❗Please check a ticket type that you chose. (E-Ticket or Physical Ticket)
| E-Ticket |
1. After you successfully purchase a ticket, you can find your e-ticket in ‘My Ticket’ menu.
2. In case of check-in as E-Ticket,
- Bring an ID card or passport and show your e-ticket at the entrance.
- Event staff will scan a QR code or press a button to use a ticket.
- Please be careful not to press a button ‘Use Ticket. You may not be allowed to enter the event if using a ticket without confirmation from staff.
3. In case of check-in through Ticket Holder List,
- Bring an ID card or passport and tell your information that you input as purchasing a ticket.
| Physical Ticket |
1. A ticket will be delivered within 3 days to an address that you input as purchasing a ticket. Please check the ticket type and number that you purchased before ticket delivery starts.
2. Bring an ID card or passport and show your delivery ticket at the entrance.
▶️ If you have any technical issues with your ticket, send e-mail to [email protected]
Refund Policy
Return / exchange policy and refund
GENERAL RULES
- ComeUp helps organizers manage and distribute tickets online to attendees. When you have successfully booked and paid for your ticket, the system will send you an e-ticket to confirm your booking and reduce the number of available tickets for the respective ticket type (which you have booked). As a result, no one else will be able to book your reservation. Therefore, we do NOT cancel the ticket or refund you money in case you have successfully booked your ticket.
- If you do not receive your e-ticket after paying online, please call us so we can assist you as soon as possible.
SUPPORT FROM EVENT ORGANIZERS
- You can contact the Event Organizing Committee for assistance in exceptional cases (refund and cancellation). We will work again with the Organizing Committee after the event ends.
Welcome back to updated ComeUp! You can have a host account to manage events and venues now. We encourage you to check your host pages and update information for better experience. Thank you for being with ComeUp.